|
Unlimited UK Calls Call any time of the day, any day of the week to UK landline numbers for a fixed cost of £6.99 per month |
|
Unlimited UK & Supercall Save even more money by combining our SuperCall package, which offers 12 hours of international calls a month (for £12.99), with our UK Unlimited, for only £16.99 |
To register for SuperLine CPS just click here to complete and send an e-mail request
SuperLine CPS is only available to SuperLine customers with BT telephone lines.
CPS Frequently Asked Questions (CPS FAQ's)
- What is "SuperLine CPS"?
- Will my Internet Service be affected?
- Can I use CPS with broadband (ADSL) on my telephone line?
- Do I need to have a BT phone line to use SuperLine CPS?
- I'm already a SuperLine customer, can I convert to SuperLine CPS?
- I'm a new SuperLine customer, how do I register for SuperLine CPS?
- How long does it take for SuperLine CPS to be activated?
- What are the Peak, Off-Peak and Weekend times?
- Will I still be able to see my call records online?
- What about BT 1471, 1571, operator & star services?
- What about my line rental?
- Can I override SuperLine CPS and use BT?
- Can I call emergency services?
What is "SuperLine CPS"?
SuperLine CPS or Carrier pre-selection is the easiest option for using an alternative supplier, as it requires absolutely no effort! After your switch over date, BT will automatically send all your calls to SuperLine, without the need to dial our 1461 prefix
Will my Internet Service be affected?
You are free to use the internet anyway you choose. Your billing relationship with your internet provider will not change.
Back to top
Can I use CPS with broadband (ADSL) on my telephone line?
Yes. CPS only affects the way your telephone calls are handled. Your broadband connection with your Internet service provider will remain unchanged and will continue to work as normal.
Back to top
Do I need to have a BT phone line to use SuperLine CPS?
Yes, CPS is not available to cable customers at this time.
Back to top
I'm already a SuperLine customer, can I convert to SuperLine CPS?
Yes, existing customers just need to call or email us to switch to SuperLine CPS
Back to top
I'm a new SuperLine customer, how do I register for SuperLine CPS?
Following registration, either call, email or return the form you will be sent with your welcome pack to register for SuperLine CPS
Back to top
How long does it take for SuperLine CPS to be activated?
It takes a minimum of 12 working days for SuperLine CPS to be activated. Once we receive your application we will confirm your "switch over date", after which your calls will be automatically routed to SuperLine.
Back to top
What are the Peak, Off-Peak and Weekend times?
Peak: Mon-Fri 8am-6pm, Off-Peak: Mon-Fri 6pm-8am, Weekend: Friday midnight to Sunday midnight
Back to top
Will I still be able to see my call records online?
Yes your SuperLine calls will still appear online, and will still be itemised against your invoices as per our pay as you go service. However, CPS call records do take longer to process, and it may take up to 48 hours after a call for the record to appear against your account.
Back to top
When a customer dials 1471 and then presses 3 to call the dialled party back or to hide their home phone number / "Caller Line Identity" ("CLI") , does that call go through SuperLine CPS or BT?
The call is routed via the SuperLine CPS options chosen and will work the same.
Back to top
How do reverse charge calls work on SuperLine CPS?
The operator does not know whether the called customer has SuperLine CPS or not. The reverse charge will be billed by BT and appear on the BT bill.
Back to top
If a customer calls the operator and they forward the call on, how does the billing work?
Calls via the operator are exempt from SuperLine CPS since the operator set up the call and the charge will be on the BT bill.
Back to top
If a customer uses BT's Choose to Refuse service, can SuperLine CPS be applied to that line?
Yes, this is an incoming service and is unaffected by SuperLine CPS.
Back to top
If a customer has BT's Anonymous Call Rejection service, can SuperLine CPS be applied to that line?
Yes, this is an incoming service and is unaffected by SuperLine CPS.
Back to top
If a customer has BT Answer 1571 or BT Call Minder can SuperLine CPS be applied to that line?
Yes, the access code 1571 used in both BT Answer 1571 are not affected by SuperLine CPS.
Back to top
What about my line rental?
Your SuperLine bill covers the cost of calls and services with SuperLine. You will also be sent a separate bill from your line provider, e.g. BT, for your line rental. However, you may be able to reduce your line rental by ensuring that you are being charged at their pay as you go rental rate. Check with your line provider to see if you are paying for any packages or services you no longer require.
Back to top
Can I override SuperLine CPS and use BT?
Yes you can use your BT line at any time by dialling 1280. BT will charge you for these calls.
Back to top
Can I call emergency services?
Yes, BT will continue to provide this service for you.
Back to top
