F A Q

(Frequently Asked Questions)

Find answers to all your questions here

• What call quality can I expect from SuperLine
• How do I make a SuperLine call
• From which phones can I make SuperLine calls?
• What about calls to my Internet Service? Can they be routed through SuperLine?
• What is SuperLine CPS
• What is SuperCall?
• AutoDialler Questions

What is SuperLine's background?

Founded in Finland in 1999 to provide low cost telephony services. The company utilises the latest Internet and voice switching technology - automating as many processes as possible to allow cost savings to be passed on to our customers.
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How are SuperLine's prices so much cheaper than the competition?

SuperLine uses the latest state of the art digital technology for switching and transmitting its calls. Therefore the company isn't burdened by old technology. Because SuperLine's way of doing business to a high degree is based on self service through the Internet and the billing is handled with credit cards, SuperLine's cost for administration is much lower than those of traditional telecom operators. Saving on producing paper invoices and saving on postage translates to savings for our customers!
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What sort of call quality can I expect from SuperLine?

SuperLine's call quality is excellent. This is achieved by using the latest state of the art signalling technology, by carefully choosing our international partners and by constantly monitoring our network.
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What is SuperLine CPS?

SuperLine CPS or Carrier pre-selection is the easiest option for using an alternative supplier, as it requires absolutely no effort! After your switch over date, BT will automatically send all your calls to SuperLine, without the need to dial our 1461 prefix. Click here for full details & FAQ's on SuperLine CPS
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What is SuperCall?

SuperCall is an option, which can be bolted on or added to any SuperLine account with uses BT lines and gives, 12 hours of UK and International phone calls a month for £12.99. Click here for full details & FAQ's on SuperCall
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How do I make SuperLine calls?

Once registered you can make SuperLine calls from most phones by using the appropriate access method.
SuperLine Access methods include:
* SuperLine CPS - routes all calls to to SuperLine without the need to dial the access code
* SuperLine 1461 prefix code - route selected calls to SuperLine by dialling 1461
* SuperLine AutoDiallers - to automatically dial the for BT & Cable access numbers
* Cable / non BT fixed phone access
* Mobile Access - just dial an 0207 number for access
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How can I become a SuperLine customer and what does it cost?

You can register on this website for free and make SuperLine calls within 5 minutes.
Alternatively you can download a registration form by clicking the link below, then complete the form and post it to: SuperLine Telecommunications Ltd, 46 Cannon Street, London EC4N 6JJ.
There are no joining up fees, hidden costs or surprises to be paid with SuperLine - you only pay for calls you make - same rate, per second billing (what does your current provider offer you?) 24 hours a day - 7 days a week.
Click here to download a registration form
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How do I close a SuperLine account?

To close or cancel a SuperLine account just email us a request to close your account or call customer services. On closure of an account, a final invoice is produced and collected in the usual manner as well as credit card numbers being removed from our system.
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Do I commit myself to something by signing up?

No. As a SuperLine customer you pay only for the calls that you've made - billed in second increments. There are no monthly charges or any hidden costs.
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How do I pay for my SuperLine calls?

You can pay by credit card or Direct Debit, in arrears. If payment is by credit card:- once a week our billing system checks each account. If your account balance is greater than £10, then the total amount will be debited from your credit card. This process will be repeated each week. If the total is less than £10 after one continuous month, you will then be debited the full outstanding amount.
If payment is by Direct Debit: A bill will be raised for the total amount due for calls made during the month on the last day of each month. This will be submitted to your designated bank for payment on the 10th of the month following.

Click here to download a Direct Debit mandate form
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I don't have a credit card - can I use SuperLine?

SuperLine is highly automated and bills customers automatically using their credit card or Direct Debit details. SuperLine currently accepts: VISA, MasterCard and American Express credit cards and UK Bank Direct Debits.
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From which phones can I make SuperLine calls?

You can make SuperLine calls from any telephone number that has been registered with the SuperLine. From BT phones either register with SuperLine CPS to switch all calls to SuperLine or you can just dial the 1461 prefix. From Cable phones you dial an 0800 number and from Mobile phones you dial an 0207 number for access.
We can provide free AutoDiallers to automatically dial the 1461 or 0800 prefix numbers.
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Is it safe to send my credit card's information through the Internet?

All Internet connections to SuperLine's servers are secured by the SSL Secure Server ID using 128 bit encryption, which is also used by leading financial institutions, including high street Banks and is considered the safest encryption method available.
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Can you post me an invoice for my SuperLine calls?

Invoices are stored online for 12 months where customers can view, print and download them, However for Corporate Users who spend more than £100 per month and have an Invoice account will receive invoices by post.
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Is the Online Invoice "enough" for our company's bookkeeping?

Our unique billing system allows you to view, print and download your current, and historical invoices in standard and spreadsheet format for your analysis - and simple entry into your personal bookkeeping system! which will be acceptable to most accounts departments.
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Is it possible to use SuperLine service to call England, Scotland, Wales, Northern Ireland or somewhere else while abroad?

SuperLine only works when making calls from England, Scotland, Wales and Northern Ireland to another country.
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What do 1461 calls cost?

A complete price list is available on this site on the Price page.
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Is there a minimum charge for a SuperLine call?

There is a minimum call charge of 3p per connected call. Busy or unanswered calls are not subject to the minimum call charge.
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How is it possible that calls to Spain for example, are more expensive than calls to the US?

The cost of an international call is highly dependent on the degree of liberalization in the telecommunications sector of the country being called. In many countries the telecommunications market has not been opened up for competition. In these countries the main operator has little or no competition and therefore it costs more to call into them as compared to more liberalised countries (example: USA or the Netherlands). In general call rates are not distant dependent, but are determined by a mix of specific country regulatory and market factors.
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Are there any additional costs to call international mobile phones?

Calling international mobile phones is usually more expensive than calls to international fixed line phones. Prices for calls to both fixed and mobile phones are listed on the "Price List" page of this website.
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AutoDialler Frequently Asked Questions

Does AutoDialler connect every call to SuperLine regardless of the extension I am using?

Only calls made from the extension the AutoDialler is plugged into will connect to SuperLine. If you call from other extensions make sure you dial the SuperLine access code.
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Do all calls go through the SuperLine AutoDialler?

Calls to emergency services and operator services are always routed through your main line provider. These calls generally begin with 1, * or #. Please note: Calls made via BT's Star Services will not be routed through SuperLine.
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If I want to use my main line provider for a particular call do I have to unplug the AutoDialler?

Simply dial 1 2 1 before the number you wish to call to by-pass your AutoDialler and route through your main line provider.
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What about calls to my Internet Service? Can they be routed through SuperLine?

The AutoDialler is designed for telephone usage. We advise that you do not plug your computer into the AutoDialler as we cannot guarantee the cheapest route for Internet calls.
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How can I test that my AutoDialler is working correctly?

To check that your AutoDialler is working correctly just call 0207 392 2033 and the recorded message will advise you if the call has been routed over SuperLine or your main line provider.
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Can I use an AutoDialler with my ADSL enabled telephone line?

Yes. Your ADSL socket splitter should be connected first, and then the AutoDialler should be connected to the phone port of your splitter. You should be able to use your phone line entirely independently of your ADSL data connection.
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Can I use the BT call prefixes 141 and 1470 to hide or reveal my telephone number on outgoing calls?

SuperLine will accept calls using either of the two dial prefixes, but only when dialled manually, as the dialler is set to route any call starting with the digit '1' through BT.
To make a manual call using either of these codes you should dial as follows:-
- 141 or 1470 (to hide / reveal your phone number as required), then
- 1461 to pass the call to SuperLine, then
- the full number you require

E.g. (1): To hide your telephone number from a person you wish to call in USA on the number +12345678900, you would dial 14114610012345678900.

E.g. (2): To reveal your number which is normally blocked to a number in the UK 01234567890 you would dial 1470146101234567890.
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