Feedback

Impressions from our existing clients...

Superline customers feedback
  • Just a quick note to say how impressed I am with your service. No response needed - I just thought it would make a change to get a positive email - I guess people only contact you when things go wrong!

    The call quality with you is faultless. The automatic router is superb and the on-line invoice reports and easy to understand and give all the information just where you would want to see it.

    In addition your customer service response is the best I have ever had from an "on-line" company - on the 2 occasions I have had a query, I have been dealt with quickly, efficiently and in a friendly manner.  Thanks again. (CC, Hampshire)
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  • I was able to phone my son in Spain this morning for 40 mins at an amazing cost of £1.69 and I look forward to speaking to him tonight from my mobile, without having to wait until I get home to use my BT landline. My call this morning would have cost over £10.00 from the cheapest alternative available to me at present. Other providers such as One Tel, Homecall, Sky talk etc. cannot possibly match SuperLine for cost of calls, flexibility and of course level of customer service. Many thanks once again. (JS Scotland)
  • Thank you. Calling via BT was so expensive we were only texting each other and I thought we were going to need marriage guidance by the time my partners contract abroad was up, but now we can chat away thanks to SuperLine. (SL Norfolk)
  • Thanks for low bills, great service! (EL London)
  • I am really impressed with your service. I have family abroad & your cheap calls make it affordable to stay in touch with them with out worrying about stupidly high bills. The system (email/credit card/ web) makes it simple to keep track of everything so, thanks! I have told lots of people about your service. I still can't believe it is cheaper to call my sister in America than it is to call my other sister in London (on BT)! (CT, Manchester)
  • Thanks very much. That's excellent customer service to get such a swift and helpful response at this late hour. (MO London)
  • I really enjoy using this service. It saves me lots of money, and it is great to be able to view the cost of calls online. Surprisingly, BT does not have the technology to enable their customers to view an itemized list of recent calls! (JB Oxford)
  • Just started using your service - BRILLIANT!!!!!! (VR Chester)
  • Thank you very, very much for sorting this out. You have been most diligent! I wish this was the standard of customer service elsewhere. (ER London)
  • Thank you for your prompt reply to my email. Once again you have demonstrated your commitment to excellent telephone and customer services.  (ME, Torquay)
  • This is excellent! (NJ, Devon)
  • Although I've only the been a Superline customer for a short time it is obvious that the service provided is second to none and I know because I have tried most of your competitors, I am amazed at the savings made already and the operation of your system is so easy. Congratulations on a First Class service, may your success continue you deserve it. (FB Lancs)
  • Not only are your tariffs LOW ... but your customer service is EXCELLENT - something that I have not been used to [as a BT customer] <grin>  I'm very impressed with Superline. (MT, Wiltshire)
  • Thank You, You provide an excellent service at an excellent price. (PO, Essex)
  • Thank you for your email informing me of this month's call charges and billing. Thank you for a good service. (PP, Cambridge)
 
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